easyOptima Platform

One platform, 7 solutions

Each solution addresses a specific need. Together, they form a complete IT service quality management platform.

Helpdesk

Self-service, autofix, faster diagnostics. Reduce ticket volume and resolution time.

From user experience to automatic resolution. Measure, diagnose and fix workstation irritants.

Enriched ticket in 5 clicks, faster resolution. Cut application diagnostic time by 80%.

Real-time detection with zero false positives, targeted communication. Absorb crises without extra staff.

Contextual micro-surveys with dynamic targeting. Measure satisfaction at the right time, in the right place.

Equipment failure reporting via QR code. Scan, describe, automatic routing.

Application usage measurement, unused license identification, potential savings calculation.

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Discover how easyOptima can improve service quality for your users.