Exceptional IT support
for complex environments
Helpdesk Digital Workplace Business App Support DEX Incident Management Feedback
easyOptima optimizes your IT support with ease: fewer tickets, faster diagnostics, measurable ROI from week one.
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Our solutions
One platform, six solutions
Self-service and autofix
for your users
Reduce ticket volume and resolution time with accelerated diagnostics and automated remediation.
Learn moreEvery pain point captured,
every root cause identified
From user perception to automated resolution. Continuous improvement of the workplace.
Learn moreNo more back-and-forth
to understand
Enriched ticket in 5 clicks, 80% less time spent on application diagnosis.
Learn moreReal-time detection,
zero false positives
Incident detection, targeted communication. Absorb crises without extra staff.
Learn moreTargeted feedback,
at the right time
Contextual micro-surveys with dynamic targeting. Measure satisfaction where it matters.
Learn moreReport in 30 sec
via QR code
Scan, describe, automatic routing. Your equipment is tracked effortlessly.
Learn moreTangible outcomes
What our customers see
Reduce ticket volume
Recurring pain points are fixed automatically before the user calls. Fewer requests, less load on support.
Cut diagnosis time
Full context for the device and applications is available as soon as the ticket opens. No more ping-pong, no unnecessary escalation.
Weather major incidents without extra staff
In a major incident, communication goes automatically to affected users. Your teams focus on resolution, not the phone.
Boost user productivity
Fewer blockages, less waiting, less frustration. Your people spend more time on their real work.
They trust us
easyOptima helps us anticipate pain points, automate resolutions, and significantly improve perceived support quality.
Head of Service Quality
15,000-employee group
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Let’s talk about your context
A tailored demo aligned with your priorities. Roll out in days, measurable results from week one.