AI agent specialized in IT support
Automated IT support
from the endpoint to business applications
An AI agent that understands, diagnoses and resolves user issues, even the ones nobody reports.
Agentic AI Controlled automation On-prem or cloud Sovereign AI
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Proven results
What you gain, backed by numbers
Gains measured in production with our enterprise customers.
70%
of known issues handled
Fewer unnecessary tickets
Known incident, global issue, duplicate: the user is informed immediately, the ticket is never created.
-80%
time to understand the root of the problem
Unknown issues resolved faster
Automatic diagnosis, factual measurements, full context: support starts with everything in hand instead of starting from scratch.
+1 week/year
of productivity per user
Silent pain points finally visible
Issues endured without ever being reported become measurable, analyzable in natural language, and actionable.
5 min
detected and informed
Proactive communication
Affected users are notified before they call. -50% calls during major incidents.
User side
A single point of access,
on every device
One click, and the user gets everything they need, even when nothing is wrong.
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Real-time status of their applications
The health of their business applications and shared services, personalized to their profile.
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Flash News: IT talks to users
A direct, simple and familiar communication feed. IT takes back control of the information.
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Services configured per population
AI assistant, ITSM ticket tracking, knowledge base, application shortcuts… The administrator composes the menu per profile or population.
Hi Alice
Apps health View all
GESTPART
EPOC
HELIOS
ULYSSE
Flash News 4
View all
Information
2:32 PM
GESTPART maintenance in progress, expected back at 4 PM. No need to open a ticket. read more...
Assistant
I have a problem
Service request
My tickets
Knowledge base
ServiceDesk Center
The AI assistant
Understand, diagnose, resolve
Not a chatbot reciting an FAQ: an agent that acts, with the user's consent.
Assistant
Today · 9:12 AM
Hi Alice, tell me about your problem.
My CRM has been really slow since this morning
Analyzing your situation…
Device: RAM at 94%
Network: normal latency
CRM service: operational
A process is saturating memory. I can restart it for you. Do you approve?
Run it No thanks
ServiceDesk Center
- 1
The user reports in 10 seconds
Natural language prompt or one-click quick access: workstation, VPN, Outlook, Teams and the latest business applications used.
- 2
The agent diagnoses
Contextual checks on the device, network and application. Verification of known incidents and service status. Knowledge base search.
- 3
It proposes, the user decides
The right automated remediation, or the best resolution guides. Nothing runs without the user’s explicit consent.
- 4
Otherwise, an enriched ticket is created
Device context, processes, network, synchronized measurements, initial diagnosis and attempted actions. Created in easyOptima and in your ITSM.
Users helped in minutes, a support team focused on what matters.
Black box mode
"Cannot reproduce" no longer exists
Like an aircraft's black box, the agent records continuously. When an incident occurs, the full technical history is already in the ticket.
350+
metrics collected continuously
< 1%
CPU impact on the device
100%
of tickets enriched with context
Sovereignty & control
Powerful AI, under your control
AI-driven automation imposes neither an opaque black box nor vendor lock-in.
You choose where it runs
On-premise, SaaS or dedicated managed cloud: your data stays where you decide.
You choose your AI
Compatible with on-premise AI APIs and open source models, or OpenAI, Claude, Gemini if you prefer. No imposed dependency.
You stay in control
The administrator defines what the AI is allowed to do. And no remediation runs without the user’s consent.
IT team side
Analytics that speak your language
All the data collected by the agents becomes usable in natural language, from L1 to service quality management.
Natural language analytics
Query your data the way you would ask a question: pain points by application, population, site or context.
L2/L3 analysis assistant
Symptoms, tickets, measurements and incidents cross-referenced to reach root causes faster.
Perceived quality management
User feedback and factual measurements reconciled to prioritize what really matters.
easyOptima helps us anticipate pain points, automate resolutions and significantly improve perceived support quality.
Head of Service Quality
15,000-employee group
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See the AI agent in action
A demo tailored to your priorities: 30 minutes to understand, a pilot to measure.