easyOptima Facility
One scan,
one report, one action
QR code on the equipment, scan from a phone, contextual report in 30 seconds. The right team is alerted instantly.
Défiler
Equipment failures are invisible!
Elevator Lighting TV Printer Coffee machine Furniture Parking Door / Access Network / Wi-Fi Meeting room Restrooms
Late and random detection
No simple way to report. Users work around it, adapt, or forget. The fault stays invisible.
Costly on-site verification
Someone must physically go there to see the problem, identify the asset, and qualify the fault.
Vague or incomplete reports
"The room on the 3rd floor is broken." No room number, no detail, no photo. Technicians waste time qualifying.
easyOptima Facility
On-site reporting
reimagined
QR code
Every asset has an identity. One scan is enough to report.
Mobile-first
No app to install. The form opens in the browser.
Smart routing
The right team is alerted based on the asset and issue type.
Contextual QR code
Every asset has its identity
A unique QR code is tied to each asset: meeting room, elevator, access door, printer, HVAC. The scan identifies the asset, location, and history automatically.
- One QR code per asset
- Automatic identification: type, location, floor
- Report history at a glance
- Bulk QR generation and printing
Elevator
Lighting
TV
Printer
Coffee machine
Door / Access
Meeting room
+
30-second reporting
As simple as scan and describe
People scan the QR code with their phone. A contextual form opens: asset type is pre-filled; they only describe the issue and optionally add a photo.
- No app to install
- Form pre-filled for the asset
- Add a photo in one tap
- Open to everyone, no account or password
9:41
Report a failure
QR Code scanned
Asset identified automatically
Asset
Room Everest — 3rd floor
Symptom
Projector not working
Comment
Black screen since this morning...
Automatic routing
The right team alerted instantly
By asset type and issue, reports route automatically to the right team: maintenance, facilities, security, IT. Notify by email, Teams, or SMS.
- Routing rules by asset type
- Multi-channel notification: email, Teams, SMS
- Automatic escalation if unassigned
- Optional integration with your CMMS
RPT-1042
In progress Room Everest — Projector
3rd floor, Building A
Routed to: Facilities
Reported 12 min ago
Assigned to: J. Smith
Notification sent via Teams + Email
Tracking and oversight
Full visibility on field incidents
Every report is tracked: status, response time, resolution. Facilities teams get a dashboard to spot troublesome assets and tune maintenance.
- Live reporting dashboard
- Stats by asset, floor, building
- Spot repeat faults
- Data to plan preventive maintenance
Reports by asset
Last 30 days Meeting room 34
Elevator 18
Printer 12
Door / Access 8
Lighting 5
77
Reports
94%
Resolved
2.1h
Avg. time
Impact
What changes in practice
Immediate handling
The right team is alerted in real time. No more lost emails or slow triage.
Precise location
The asset is identified automatically. Technicians know exactly where to go.
Transparent follow-up
People can track their report. Fewer chase messages.
Repeat faults surfaced
Data highlights assets to replace or maintain first.
Instant adoption
No app, no account. Scanning a QR code is universal.
Facilities oversight
Concrete KPIs: mean time to respond, resolution rate, critical assets.
Passez à l'action
Simplify on-site reporting
30 minutes to understand, a pilot to measure.