Technology & Integrations
Built for
demanding IT estates
Reliable, compliant, and integrated with your existing ecosystem.
Observability
From endpoint to business, a complete view
Three layers of telemetry in one system. Don’t just watch CPUs — watch what matters: your users’ real experience.
Endpoint
- CPU, RAM, disk, network
- Crashes, errors, slowness
- Blocked services, broken dependencies
Applications
- Real response times
- Stability over time
- User-facing friction
Business (SDK)
- Business processes and key transactions
- Functional errors
- Real latency experienced by the user
Major differentiator: instrument your internal applications (web or thick client) with our SDKs.
Discover the Mesure moduleDeployment
SaaS or on-premise — your choice
Two deployment modes to match your infrastructure and security constraints.
Managed SaaS
Fast rollout, zero maintenance
- Secure hosting in Europe
- Automatic updates
- Transparent scalability
- SLA and support included
On-premise
Full control over infrastructure
- Installation on your servers
- Data stays entirely with you
- Compatible with your network policies
- Disconnected mode possible
Agent deployed at scale via SCCM or Intune. Less than 1% CPU impact.
Security & Compliance
Built for large organizations
Scripts, local actions, and communications are controlled by IT — never by the user or the AI alone.
Minimal data
Only what support needs, nothing more.
Encrypted transport
TLS 1.2+ end to end, no data in clear.
Auditable logging
Full traceability of all actions.
Signed autofix scripts
Scripts controlled and validated by IT.
Roles and permissions
Strict RBAC, fine-grained access.
GDPR compliance
Limited, configurable retention.
Sovereign mode
Available on-premise or private cloud.
No data to LLMs
Local AI, no sending to external services.
Integrations
Fits your existing ecosystem
easyOptima doesn’t replace your stack — it enriches it with the data you were missing. Compatible with your tools, IAM, and processes.
ITSM
Enriched tickets, bidirectional sync
ServiceNowJiraGLPIEasyVista
Identity & SSO
Unified authentication, role synchronization
Active DirectoryAzure AD / Entra IDSAML 2.0OpenID Connect
Reference data
Complete, automated user context
LDAP / ADCMDBHRISCSV/API files
Data & Analytics
Export metrics to your BI tools
Power BIElastic / SplunkBigDataMonitoring
API & Webhooks
Full extensibility for your specific cases
Full REST APIReal-time webhooksInstrumentation SDKOpenAPI documentation
And many more via open API. easyOptima adapts to your environment, not the other way around.
Artificial intelligence
AI runs through every capability
Not a separate module: intelligence embedded in assistance, diagnosis, autofix, and communication.
Assistance
Natural language understanding, ticket pre-analysis, symptom synthesis.
Diagnosis
Automatic log correlation, likely root causes with confidence scores.
Autofix
Assisted PowerShell script generation, validation and adaptation to environments.
Communication
Intelligent audience targeting, clear incident summaries for managers.
Specialized IT models, not general-purpose Very low hallucination rate Structured technical data, not free text Actionable insights and recommendations
Sovereignty
Local or cloud AI — you choose
Your data stays under your control. Intelligence runs as close to the need as possible.
Local & sovereign AI
Ideal for the most demanding organizations
- On-premise or private cloud hosting
- Data confined to your environment
- Specialized internal models
- Very low hallucination rate
- Can run in disconnected mode
Cloud AI via API
Maximum performance, simple deployment
- Connect to market AIs (OpenAI, Azure, Gemini)
- Maximum performance for analysis
- Fast rollout, reduced maintenance
- Business data always protected
- Possible switch to sovereign mode
Total freedom: maximum sovereignty or cloud performance, based on your needs.
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See the technology in action
A pilot in days to see for yourself.