Use cases
Real situations,
measurable results
Each page presents the real problems your teams face, what it costs, and the measured ROI with easyOptima.
Helpdesk
-20% to -40% ticket volume40% of your tickets shouldn't exist
Helpdesk ManagerL1 SupportCIO
Digital Workplace Engineering
5-15 min/user/week + licenses + hardwareYour users lose time every day, and nobody measures it
Workplace TeamWorkstation Engineer
Business Application Support
-80% diagnostic time, -60% cost per ticketA business app ticket means 5 back-and-forths and an unavailable user
Application Support L2/L3Business Manager
Proactive Communication
-50% incident calls, zero maintenance ticketsYour users call support to find out if there's a problem
Incident ManagerQoS Manager
Cost Optimization
Hundreds of k EUR/year across 10,000 endpointsYou renew by age, not by need
CIOIT BuyerIT Cost Controller
Impact measured at our clients
Concrete results, measured on fleets of 500 to 15,000 endpoints.
-40%
tickets
on overall Helpdesk volume
-80%
diagnostic time
on application tickets
< 5 min
incident detection
instead of 30 min to 4 hours
375k EUR
savings/year
on hardware renewal
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