All use cases
Incident management
Incidents detected too late, communication too slow
Manual detection, hand-crafted communication, teams swamped with calls. Incident management stays a permanent fire drill.
< 5 min
real impact detection
-50%
inbound calls
Precise
user targeting
Full
post-mortem timeline
1
Users spot the incident before support does
The first calls come in because « nothing responds anymore », while monitoring still looks green. Technical monitoring is not aligned with real user impact.
Minutes to hours before IT officially declares the incident. Meanwhile call volume explodes and teams scramble in every direction.
easyOptima detects real user impact in under five minutes: applications, network, perceived availability from the endpoint. The incident is known before the call wave.
2
Communication takes as much effort as resolution
Writing emails, holding bridges, answering the phone: a large share of incident time goes to coordination and generic messaging.
Technical teams are pulled in parallel by users who only need an update. Support load rises while the fix is not ready yet.
easyOptima sends targeted messages automatically to actually impacted users, with the right level of detail. Support gets fewer « status » calls.
3
You cannot tell who is really impacted
Communication goes to everyone or a fixed list. Some users are needlessly alarmed; impacted users are missed.
Loss of trust (« another useless email ») or frustration (« nobody told us »). You cannot tune communication to the real blast radius.
easyOptima identifies impacted users by site, application, network segment, or population. Messages and dashboards reflect the real scope.
4
The post-mortem lacks data
After the incident, data is scattered across tickets, emails, screenshots, and anecdotes. Rebuilding the timeline takes hours.
Weak corrective actions, lessons not shared, committees debating without common metrics. Repeat risk stays high.
easyOptima provides a full timeline with metrics before, during, and after the incident: user impact, duration, scope. The post-mortem rests on facts.
Passez à l'action
Reduce the impact of your incidents
30 minutes to understand, a pilot to measure.