All use cases
Digital Workplace Engineering
Your users lose time every day, and nobody measures it
Slow diagnosis, impossible triage, blind rollouts, no reliable numbers. The Workplace team lacks visibility into users' real experience.
x10
faster diagnosis
5-15 min
saved/user/week
2d → 5min
committee reporting
15%
renewals avoided
1
Diagnosis takes hours; resolution takes days
A user complains about slowness. The Workplace engineer must connect to the workstation, run tools, collect logs, correlate manually. Often the issue is gone by the time they intervene.
2 to 4 hours per diagnosis. Intermittent issues never resolved. Users who eventually stop reporting.
In one click, the engineer accesses the full workstation profile: anomalies, event timeline, metrics at the exact moment of the issue. Diagnosis goes from hours to minutes.
2
Impossible to tell if it is the workstation, the network, or the application
The user says "it is slow". Workplace says "the PC is fine". Network says "no issue on our side". Applications says "the server responds in 200ms". The ticket goes in circles.
Weeks of ping-pong between teams. A blocked user. Frustration rising on both sides.
System, network, and application metrics are correlated at the same instant, from the user's perspective. Triage is immediate: workstation, network, or application.
3
Users lose time every day and nobody knows
8-minute boot. 3-minute logon. Teams crawling. Excel freezing. Users have gotten used to it. No one measures the real impact on productivity.
10 to 30 minutes lost per user per day. Across 5,000 workstations, that is dozens of FTEs of productivity evaporated.
Real velocity is measured continuously: boot time, session time, application load times. Root causes are identified. Improvements are measurable.
4
You roll out a new version and hope it goes well
Windows 11 migration, new app deployment, major update. The Workplace team rolls out and waits for feedback. First tickets arrive, confused and contradictory.
Blind deployments. Late, costly rollbacks. Unhappy users who lose trust in IT.
Experience is measured before, during, and after rollout. Migrated populations are compared to non-migrated ones. Regressions are detected in real time. Satisfaction surveys capture sentiment.
5
IT leadership asks for numbers — and there is nothing reliable
The CIO wants a fleet health view for the next steering committee. The Workplace team spends two days consolidating data from five different tools into a slide deck.
Two days of work every committee. Decisions made on questionable data. No trends, no comparison over time.
Ready-made dashboards with fleet KPIs: experience score, velocity, reliability, by site, by population. AI summaries with recommendations. Ready in 5 minutes.
6
Hardware is renewed by age, not real need
The renewal plan is based on hardware age: 4 years = replacement. Some 3-year-old PCs are on their last legs. Others at 5 years run perfectly.
Unnecessary renewals. Struggling PCs still in service. A poorly calibrated hardware budget.
Renewal is based on actual usage and performance state. PCs to renew, cascade, and retire are identified. Unused licenses are reclaimed.
Passez à l'action
Improve your users' experience
30 minutes to understand, a pilot to measure.