easyOptima · Signaler
5 clicks,
80% time saved
Happier users, freed-up support, measurable ROI. The only solution that supports application and business teams end to end.
Défiler
Context
Answers that match the real situation
The local agent detects and analyzes: real app usage, device configuration, technical errors and events, network issues, relevant logs. Not just the ticket text.
Apps
Config
Errors
Network
Logs
Perf
Issue detected
User reports slowness
Guided choice
Application? Network? Device?
Auto diagnosis
Analyzing context...
Resolved
Fix applied in one click
Guided journeys
Less cognitive load, faster resolution
Instead of a confusing free-form chat, the assistant offers clear steps, simple choices, automatic diagnostics, and fixes in a few clicks.
AI
Fast, relevant answers without hallucination
AI identifies symptoms, queries the knowledge base, and proposes the right answer automatically. Everything runs locally — no data leaves the device.
My application is not responding...
AI analyzing...
Symptoms KB Device context
Solution found
Restarting the AppReadiness service is recommended
Ticket #12847
Webcam unavailable
Description
The webcam stopped working in Teams this morning
Hostname
DESKTOP-PL2K9M7
Webcam model
Logitech HD Pro C920
Errors detected
Driver Error: usbvideo.sys — Device enumeration failed (0x8007001F)
Assignment
Workplace team
Enriched tickets
Fewer incomplete tickets, less back-and-forth
Tickets generated in 3–5 clicks with technical context attached automatically, symptoms analyzed, correlated events, and routing to the right team.
AI diagnostics
A ticket already analyzed before human intervention
From ticket creation, AI analyzes symptoms, pulls measurements, identifies anomalies, and summarizes key points for the technician.
New ticket #9245
My application will not start
AI analyzing...
Network CPU Logs Events
Pre-analysis complete
Symptoms analyzed
Local measurements retrieved
Anomalies identified
easyOptima Assistant
Action in progress
Autofix in progress
Resetting capture device...
That helped
Still not working
Autofix
Issues fixed before they are escalated
Automatic health checks, remote PowerShell scripts, one-click autofix for users. AI-assisted script creation.
Calmer support, more autonomous users
Fewer tickets, richer diagnostics, faster resolution.
Fewer repetitive contacts
Guided journeys resolve common cases without support.
Richer diagnosis from the ticket
Automatically collected information speeds qualification.
Better communication during incidents
Users know a problem is known and being handled.
Faster resolution
Local actions fix simple issues before a ticket is opened.
Less pressure on teams
Ticket volume drops and remaining tickets are better qualified.
Better user experience
A clear journey and smart search instead of a generic form.
Passez à l'action
Transform your IT support in weeks
30 minutes to understand, a pilot to measure.