Incident Management
Detect in 5 minutes,
communicate before the first call
Automatic correlation, zero false positives, targeted multi-channel communication. Your incidents stay under control.
Défiler
Why incident management still feels manual
40 minutes to confirm an incident
Manual ticket triage, cross-checks, phone calls. Time runs out before the first meaningful action.
Emails nobody reads
Blast emails to everyone. People who are fine ignore them; people who are affected miss them.
Helpdesk flooded during the incident
Users call in waves. Support spends time confirming instead of fixing.
False positives and alert fatigue
Too many alerts numb the team. Incident managers stop trusting what is real.
easyOptima Incident Management
From detection to communication,
everything is automated
Detect
Automatic signal correlation. Incident confirmed in under 5 minutes.
Communicate
The right people, on the right channel, before the first inbound call.
Stay in control
Zero false positives, live service status, full history.
Suspicion d'incident
Mise à jour il y a 30 secondes 12 tickets en 10 min
-60 min
Maintenant Baseline sur 3 derniers mois
Processus métier impactés
Saisie commandes fournisseurs Bloqué
Validation factures Dégradé
Clôture comptable mensuelle Dégradé
12 utilisateurs concernés · Finance, Comptabilité
Voir les tickets → Detect
Suspected incident flagged in under 5 minutes
Automatic alerts to incident managers, targeted updates for affected users. Zero false positives, no manual triage delay.
Explore Alert →Communicate
The right message to the right people at the right time
Targeted notifications by impacted audience, multi-channel: desktop, mobile, TV screens. One-click service status for every employee.
Laptop
Mobile
TV
Notification incident
Il y a 30s Incident en cours — SAP Finance
Des lenteurs sont constatées sur SAP Finance. Nos équipes sont mobilisées.
O
T
14:32
Tout intégré nativement
Activez ce dont vous avez besoin, le reste suit
Zero integration
Already wired in—nothing extra to connect
No integrator project, no connectors to babysit. Detection, alerts, and communication work together from day one.
0 connectors
0 IT project
Live in 1 day
What actually changes
Less friction, faster response, informed employees, and a lighter load on support.
Incidents confirmed in minutes
Automatic correlation replaces 40 minutes of manual analysis. Incident managers get full context on the first alert.
Fewer calls to support
Users are informed before they pick up the phone. Less spike traffic during outages.
Targeted communication
Only impacted audiences are notified. One consistent message across every channel.
Zero false positives
Multi-source correlation cuts the noise. Every alert is worth acting on.
Service health at a glance
Employees check service status in one click. Full transparency on availability.
Stronger proactivity
Weak signals and trends surface before they become major incidents.
Passez à l'action
Take back control of your incidents
30 minutes to understand, a pilot to measure.