easyOptima Survey
Listen to your users,
at the right time, in the right place
Contextual micro-surveys on the endpoint, dynamic targeting, automated campaigns. Response rates multiplied by 3, actionable data for your committees.
Défiler
Measuring satisfaction: important, but often ineffective
Traditional methods no longer work. Here is why.
Low participation rates
Email surveys get 5–10% response. Results are neither reliable nor representative.
No contextual targeting
The same survey is sent to everyone, with no link to what the user is experiencing right now.
Complex recurring campaigns
Planning, segmenting, following up: it is a project every time. Some tools cannot even do it.
Too long and complex to answer
20 questions, an external link, a login. Users give up before the end.
easyOptima Survey
The real experience,
measured and actionable
Measure
Overall experience score by site and application. Real-time field data.
Heart of Survey
Listen
Contextual micro-surveys on the endpoint. Response rates multiplied by five.
Steer
Reliable KPIs for IT committees. Performance by application, site, and population.
Micro-surveys
One question, a few seconds, right on the desktop
Short surveys shown directly on the endpoint at the right time. No email, no external form. Users respond in seconds.
easyOptima Survey
A few seconds ago
How would you rate Microsoft Teams performance today?
Response time: ~5 sec Anonymous
Dynamic targeting
Site
Paris, Lyon, Marseille
Application
Microsoft Teams
Population
VIP, Management
Event
Post-deployment Windows 11
Estimated audience
312 users Dynamic targeting
The right survey, to the right user, at the right time
Target precisely who to survey based on context: by site, OS, application, team, or VIP population. Trigger automatically after an incident, deployment, or migration. No more blind mass mailings.
By siteBy OSBy applicationPost-incidentPost-deploymentPost-migrationVIP populationAutomatic quotas
Post-incident
Hot feedback, not vague memories
Automatically measure satisfaction after an incident detected by Alerte. The survey fires at the right moment, while the experience is still fresh.
Incident resolved
Outlook slowness — 15 min ago
Incident duration: 23 min
142 users impacted
How was communication during this incident?
Scheduled campaigns
Q1 2025
Overall satisfaction
CompleteJanuary — 1 245 responses (42%)
Network quality
In progressFebruary — 856 responses (38%)
Collaboration tools
ScheduledMarch — planned March 10
3
Campaigns
40%
Avg. rate
+8%
vs Q4
Campaigns
Plan, automate, forget
Recurrence, scheduling, quotas, automatic follow-ups. Track satisfaction over time with zero management effort. Spot trends and the impact of your actions.
Participation
3x vs email surveys
Contextual on-screen prompts drive far higher response rates than email surveys. Reliable, representative data for your committees.
Response rate comparison
Classic email
12% Intranet link
8% easyOptima Survey
42% 3.5x more responses than email
Satisfaction dashboard
4.2
Score /5
+62
NPS
2.1k
Responses
Satisfaction by service
Teams 4.3
Outlook 3.9
VPN 2.8
SAP 3.6
VPN: satisfaction declining for 2 weeks
Analytics
Facts, not impressions
Results feed your dashboards directly. Cross satisfaction, performance, and incidents for a full service quality view. Real data for your steering committees.
Your employees' voices, finally heard
Reliable feedback to steer service quality with facts, not guesses.
Record response rates
On-screen contextual prompts drive ~3x more participation than email surveys.
Smart contextual targeting
By site, application, population, event. The right survey to the right user at the right time.
Zero-effort campaigns
Recurrence, quotas, automatic follow-ups. Set it once, campaigns run on their own.
Cross-referenced actionable data
Cross satisfaction with real performance to find true pain points, not assumptions.
Automatic post-incident measurement
Satisfaction is captured while hot, right after the incident, when feedback is still reliable.
Operational from day one
Ready-to-use templates, zero complex configuration. First results within hours.
Go further with easyOptima
Complement Survey with technical data for a 360° view of the experience.
Passez à l'action
Listen to your people at the right moment
30 minutes to understand, a pilot to measure.