easyOptima · Communication
Push communication
on incident
Keep users informed in real time about how their business tools are running. Fewer calls during incidents, more trust.
Défiler
Service health
Your people see tool status in one click
Availability, ongoing disruption, detected incidents. Available from the assistant or via notification, service health replaces “is it working for you?”
Service status Updated: 10:42
O
Outlook
Operational
T
Microsoft Teams
Slowness detected
S
SAP S/4HANA
Operational
Planned maintenance
IT service · Today at 14:30
A Salesforce CRM update is scheduled tonight at 8:00 PM.
Estimated duration: 45 minutes. Service access will be unavailable during the work.
Add to calendar
Dismiss
Proactive communication
Information arrives before the question
Planned maintenance, app updates, expected outages. People are warned in advance on their device with useful detail. Support is not contacted for information already published.
Multi-channel
The right screen at the right time
Broadcast across Windows desktops, mobile apps, corporate TV screens, and the easyOptima assistant. Maximum visibility, even in the most distributed environments.
Audience filters
Site = Paris HQ
Department = Marketing
Add criterion
Estimated reach 42 users
Targeting
The right information for the right people
Target precisely using device attributes (site, VLAN, model), user data (department, country, team), and dynamic queries. Only impacted populations receive the message.
Integration
Connected to your ecosystem
Ingest information from monitoring and ITSM. Trigger targeted notifications and feed service health automatically.
Hub
Incident
detected
detected
Detection
Anomaly on Teams — 142 users impacted
10:42
Alert
Incident manager notified with full context
10:43
Communication
Push sent to all 142 impacted users
10:43
Resolution
Recovery communicated automatically
11:15
Automation
From signal to resolution, everything is communicated
When Alerte detects an incident, communication triggers automatically to impacted populations — including updates and all-clear messages.
Less frustration, fewer call spikes
Proactive communication that reassures users and relieves support.
Fewer contacts during incidents
People are informed before they reach out to support.
Lower call spikes
Targeted alerts reduce flood volume and operational stress.
Less user frustration
Clear, reliable, instant visibility into service status.
Better IT-to-business transparency
Users understand what is happening without digging for answers.
Support alerted before users
Degradation is detected early so teams can act sooner.
Targeted, non-intrusive communication
Only impacted populations receive what matters.
Passez à l'action
Stay connected with your people
30 minutes to understand, a pilot to measure.