All use cases
Quality of service
You manage service quality without reliable data
Satisfaction surveys are rare, unrepresentative, and arrive too late. True perceived quality stays out of reach.
3x
response rate
360°
sentiment + metrics
Before / after
change impact
Targeted
priority actions
1
Annual surveys no longer reflect reality
Once a year, a long questionnaire, a low response rate, aggregated results that land months too late to correct course.
QoS decisions rest on frozen opinions. Daily pain points do not surface. IT teams do not see what actually hurts.
easyOptima captures feedback at the right moment, in context: after an outage, a change, or recurring slowness. Response rates rise because the topic matters.
2
Stated satisfaction does not match real experience
On surveys, users tick « satisfied » out of habit or fatigue. In practice they lose 20 minutes a day to struggling tools.
A misleading satisfaction score. QoS budgets aimed wrong. Measurable irritants stay off the radar because « the survey says we are fine ».
easyOptima crosses declared satisfaction with measured metrics: availability, slowness, lived incidents. QoS becomes a 360° view of sentiment and reality.
3
No feedback on deployed changes
New tool, migration, major update: deployment is tracked technically, but nobody measures impact on day-to-day work.
Late, anecdotal feedback. Rollbacks without representative data. Silent populations who suffer without raising the alarm.
easyOptima targets post-change surveys and compares before / after on the same populations. Change impact is measured, not assumed.
4
Satisfaction data is not actionable
A global figure like « 72% satisfied » does not say which application, site, or team needs priority action.
Vague action plans. QoS meetings without clear prioritization. Business teams do not see the link between the score and their reality.
easyOptima segments feedback by application, site, and team and surfaces priorities: where to act first, with which lever, for which population.
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Take control of your service quality
30 minutes to understand, a pilot to measure.