All use cases
Equipment
Equipment failures are reported too late or not at all
Stuck elevator, broken room, printer down: people work around the issue instead of reporting it. Facilities teams lose responsiveness.
5x
reports
0
manual qualification
Instant
routing by asset
History
repeat failures
1
Failures are not reported
No simple channel from the field: people work around the issue, change rooms or printers, and the problem stays invisible to facilities.
Equipment stays broken longer with no ticket. Hidden productivity and image costs. Maintenance priorities driven only by explicit reports.
easyOptima enables instant reporting by scanning a QR code on the asset: short form, context captured, immediate acknowledgment for the user.
2
Reports arrive without context
« The room on the 3rd floor does not work », « the elevator acts weird »: no precise room ID, no asset tag, back-and-forth to qualify.
Time lost on phone qualification. Work on the wrong asset. Responsiveness fades while the issue is real.
easyOptima pre-fills information from the QR code on the equipment: type, location, identifier. The report is actionable on arrival.
3
The right team is not alerted
Emails land in a generic inbox or bounce between teams. Nobody clearly owns the first touch.
Reports sit idle. Manual escalations. Users give up and stop reporting next time.
easyOptima routes automatically to the expected team or vendor by equipment type and site. The right queue is served without manual triage.
4
Repeat failures are not connected
The same elevator fails every month, the same printer jams a floor: each event is handled in isolation with no link between them.
Repeated interventions instead of preventive maintenance. Reactive spend instead of targeted investment.
easyOptima keeps history per asset: frequency, failure types, resolution times. Recurring issues become visible and prioritizable.
Passez à l'action
Simplify field reporting
30 minutes to understand, a pilot to measure.