easyOptima

Solutions

Helpdesk

Self-service, autofix, faster diagnostics

Digital Workplace

From user experience to automatic resolution

Business App Support

Enriched ticket in 5 clicks, faster resolution

Incident Management

Real-time detection, zero false positives, targeted communication

Survey

Contextual micro-surveys, satisfaction, field data

Facility

Equipment failure reporting via QR code

Modules

Measure

Every slowdown captured, every friction explained

Pulse

Ready-to-use analytics, zero configuration

Insight

Custom dashboards, informed decision-making

Autofix

Issues fixed before the first call

Report

Report in 5 clicks, full context

Alert

Incidents detected in minutes, zero false positives

Communication

Inform users before the first call

Survey

Targeted micro-surveys, record response rate
Technology

Technology

Observability

Endpoints, applications, business

Deployment

SaaS or On-Premise

Security

GDPR compliance, encryption, RBAC

Integrations

ITSM, SSO, API, Analytics

Built-in AI

Assistance, diagnostics, autofix

Sovereignty

Local or cloud AI, your choice
Use cases

Use cases

Helpdesk

-20 to -40% tickets

Digital Workplace

Diagnosis, productivity, costs

Business App Support

-80% diagnostic time

Proactive Communication

Detection in 5 min, zero parasitic tickets

Cost Optimization

Licenses, hardware, TCO
About
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Helpdesk Self-service, autofix, faster diagnostics Digital Workplace From user experience to automatic resolution Business App Support Enriched ticket in 5 clicks, faster resolution Incident Management Real-time detection, zero false positives, targeted communication Survey Contextual micro-surveys, satisfaction, field data Facility Equipment failure reporting via QR code
Measure Every slowdown captured, every friction explained Pulse Ready-to-use analytics, zero configuration Insight Custom dashboards, informed decision-making Autofix Issues fixed before the first call Report Report in 5 clicks, full context Alert Incidents detected in minutes, zero false positives Communication Inform users before the first call Survey Targeted micro-surveys, record response rate
Observability Deployment Security Integrations Built-in AI Sovereignty
Helpdesk -20 to -40% tickets Digital Workplace Diagnosis, productivity, costs Business App Support -80% diagnostic time Proactive Communication Detection in 5 min, zero parasitic tickets Cost Optimization Licenses, hardware, TCO
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Legal notice

Website publisher

EASYOPTIMA · SAS with a share capital of €50,000
28 quai Gallieni, 92150 Suresnes, France
SIRET: 801 588 773

Publication director

Pierre Wang — pwang@poesi.fr

Hosting provider

IONOS · SAS with a share capital of €100,000
RCS Sarreguemines B 431 303 775 · APE 6311Z
7 place de la Gare, 57200 Sarreguemines, France

Intellectual property

Trademarks, logos, texts and all content on the easyoptima.com website are the exclusive property of easyOptima or are published with the permission of their owners. Any reproduction, even partial, is strictly prohibited without prior authorisation.

Website content

Information is provided for guidance only and may be changed without notice. EasyOptima does not guarantee that the content is always accurate and up-to-date, and cannot be held liable for any direct or indirect damage arising from use of the website.

Disclaimer

Users access the website at their own risk. The publisher shall not be held liable for any direct or indirect damage, including data loss, resulting from access to or use of the website.

Data protection policy (GDPR)

EasyOptima is committed to protecting user privacy in accordance with the General Data Protection Regulation (EU) 2016/679.

1. Data controller

EASYOPTIMA — 28 quai Gallieni, 92150 Suresnes, France
Email: rgpd@easyoptima.com

2. Data collected

  • Identification: name, email, phone number
  • Connection: IP address, browser, operating system
  • Browsing: pages visited, visit duration, requests

3. Purpose of processing

  • Respond to your contact and demo requests
  • Provide our services and support you
  • Improve our website and services
  • Compile traffic statistics
  • Inform you of our news (with your consent)

4. Legal basis

  • Your consent for marketing communications
  • Performance of a contract for service delivery
  • Our legitimate interest in improvement and security
  • Our legal obligations

5. Retention periods

  • Client data: duration of the business relationship + 3 years
  • Prospect data: 3 years from last contact
  • Connection data: 1 year
  • Cookies: 13 months maximum

6. Recipients

Your data may be shared with our technical subcontractors (hosting provider, analytics tools) in compliance with the GDPR. We never sell your data. If a transfer outside the EU is required, appropriate safeguards (standard contractual clauses) are applied.

7. Your rights

Access
Obtain a copy of your data
Rectification
Correct inaccurate data
Erasure
Request deletion
Restriction
Limit processing
Portability
Retrieve your data
Objection
Object to processing

8. Exercising your rights

By email: rgpd@easyoptima.com
By post: EasyOptima — GDPR, 28 quai Gallieni, 92150 Suresnes, France
Response time: one month maximum.

9. Cookies

Our website uses cookies to improve your experience. You can manage your cookie preferences at any time through your browser settings.

10. Security

  • SSL/TLS encrypted communications
  • Firewall and intrusion protection
  • Restricted access to personal data
  • Hosted in Europe (IONOS)

11. Complaints

You may file a complaint with the French data protection authority (CNIL):
3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07
www.cnil.fr

Last updated: December 2025

Hosting information

In accordance with French Law No. 2004-575 of 21 June 2004 on confidence in the digital economy.

Hosting provider

IONOS · SAS with a share capital of €100,000
RCS Sarreguemines B 431 303 775 · APE 6311Z
7 place de la Gare, 57200 Sarreguemines, France
www.ionos.fr

Infrastructure and security

IONOS is a European web hosting provider with infrastructure located in Europe, ensuring data is processed in accordance with European regulations.

  • ISO 27001 certified datacentres
  • Built-in DDoS protection
  • Regular data backups
  • 24/7 technical support
  • GDPR compliant

Website publisher

EASYOPTIMA · SAS with a share capital of €50,000
28 quai Gallieni, 92150 Suresnes, France
SIRET: 801 588 773
Publication director: Pierre Wang
pwang@poesi.fr

Contact

For any questions about hosting or to report illegal content:
Email: contact@easyoptima.com
Post: EasyOptima, 28 quai Gallieni, 92150 Suresnes, France

easyOptima

Detect invisible IT irritants, accelerate resolution and manage IT quality of service.

Solutions

  • Helpdesk
  • Digital Workplace
  • Business App Support
  • Incident Management
  • Survey
  • Facility

Modules

  • easyOptima Pulse
  • easyOptima Signaler
  • Tower
  • easyOptima Insight

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